Umetsuki Information Center

Have questions about our store? Check the FAQs to find things you might have questins about.

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FAQ

How long will it take for my order to arrive?

  • All orders take about 1-3 days to process
  • U.S. domestic orders will take about 3-7 business days after your order has been shipped.

How do I track my order?

  • A conformation email will be sent after your order is placed.
  • Once the order has been processed, an additional email with tracking details will be sent to the same email.

How do I change or cancel my order?

  • Your order can be changed or canceled as long as the items have not been shipped. Please contact us here to adjust your order.